Shipping policy
HOW MUCH DOES SHIPPING COST?
The shipping cost is €8 across Italy, including the islands. For orders of at least €50, shipping is free. For orders from Europe, the maximum shipping cost applied is €20.
WHEN WILL I RECEIVE MY ORDER?
Once confirmed, the order is prepared for shipment and handed over to the courier within the next working business day. From that date, the courier takes about 3/4 business days for delivery in Italy, 5/7 business days for delivery in Europe. During the Christmas, Easter, and mid-August periods, delivery times may extend up to 5 business days. Delivery does not occur on Saturdays and public holidays. Orders placed over the weekend or on public holidays are prepared during the next working business day. Unless expressly stated as mandatory, the delivery date indicated by the Client is considered purely indicative, and AR.PA S.r.l. is not responsible for any direct or indirect damage caused by non-timely deliveries, due to courier delays, or other force majeure causes.
HOW DO I KNOW WHERE MY ORDER IS?
When your order is ready for shipment, you will receive an email with a link to track the package. Through the courier's website that has taken over the shipment, you can always check where your order is. You didn't receive the email? Check the Junk Mail or Spam folder of your email box and, if you use a Gmail address, also check the Promotions folder. Alternatively, you can always ask us via the contact form.
WHAT SHOULD I DO IF SOME PRODUCTS ARE DAMAGED OR MISSING?
At the time of receiving the shipmet, we recommend verifying the condition and content of the shipment with the carrier. If there are missing products, products different from those ordered, and/or damaged, or if the package itself is damaged, opened, or tampered with, we invite you to refuse it and contact us promptly by filling out the contact form.
CAN I HAVE MY PURCHASES SHIPPED ABROAD?
Yes, to the countries indicated in the precontractual information. In any case, the European countries are: Italy, France, Spain, and Germany.